Here at Be My Plaything, we offer 3 payment methods via our website: Credit Card, PayPal & Afterpay. Each of these payment methods will take you to a secure site to complete your purchase. When you choose to make a payment through any of these methods they come with their own terms and conditions from with that company. It is your responsibility to familiarize yourself with the terms and conditions and comply with these.
Dispatch and Postage
The majority of products offered by us are warehoused and sent from within Brisbane QLD Australia. Sometimes certain products are kept off site with warehousing partners that are not necessarily based within Brisbane. A small portion of the products we offer are sent directly from our distribution partners.
It is the responsibility of the buyer to ensure the delivery address details are correct at the time of purchase. Addresses cannot be altered once an item has been dispatched.
Our preferred shipping courier is Australia Post & Mailman. We will always send an email with Tracking information once your parcel has been dispatched. Parcels are sent via a standard service.
Our handling time is 1-7 business days. Due to differing circumstances on the odd occasion, certain items take longer to process and dispatch than others which can take up to a maximum time frame of 7 business days to ship from our warehouse
Returns & Refunds
Be My Plaything does not accept returns because of change of mind or because you have purchased the wrong product for your needs. It is your responsibility as a buyer to ensure that the product(s) you are purchasing is the right for your needs.
For Faulty items, Please notify us within 14 days of receiving the item Please note: For Faulty items due to Hygiene reasons we require the item to be unworn, unwashed & with original tags still attached. The item will need to be returned to us at your expense. Upon inspection, if the item is deemed to be faulty a replacement or refund will be issued to you along with compensation for the postage cost you had incurred to return the item. If however the item is found not to be faulty the item will be returned to you once you have paid an additional postage fee.
Be My Plaything complies with all current Australian Legislation, for more details on your rights as a consumer visit the ACCC website.
Incorrect Item Received
We always endeavor to make your experience as streamlined and issue free as possible. If we send you the incorrect item we will take all the necessary steps to organise the return of the incorrect goods and the supply of the correct goods. If you open and or attempt to use the incorrect goods we will however not be able to accept the return of the goods as they will no longer be a new product.